Privacy and cookie policy

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1.IMPORTANT!
This privacy policy aims to clearly describe when, why and how we collect and use your personal data and what your legal rights are in relation to this data. This Privacy Policy is not intended to supersede any rights you may have under data privacy laws.

​Before making any purchases on our website, please review this Privacy Policy and ensure that you fully understand our practices regarding your personal information. If you have fully read and understood this Privacy Policy but do not agree with our practices, please leave or exit this website immediately. If you have any questions regarding this privacy policy, you can contact us at privacy@theblooom.nl.

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2. WHAT DATA DO WE COLLECT
We collect two types of data about our visitors and customers:

De-identified and non-identifying information about a visitor or customer that we obtained or automatically collected as a result of that person's use of the website. We cannot deduce from non-personal data which visitor or customer this data relates to. The non-personal information we collect consists primarily of technical data and aggregated usage information, such as visitor browsing and click-stream activity data, session heat maps and scrolling information, non-identifying device information, and more. , operating systems, web browsers, screen resolutions, language and keyboard settings and visitors' or customers' Internet service providers, referring pages, exit pages, and date and time stamps.

Individually identifiable information, that is, information that identifies an individual or from which the identity of an individual can be determined through some effort, or information that may be of a personal or sensitive nature ("Personal Data"). The personal information we collect mainly consists of contact information (such as email address or telephone number), billing information (such as name, physical billing address, payment method and transaction information, which is only collected from customers who use paid services), browser or usage session (IP address, geographic location and/or unique device identifier), data about linked accounts with third parties (for example, the email address or username of a linked account with PayPal or Facebook), scans of IDs made available to us (identity card, driver's license, passport or company registration document), and any other Personal Data provided by customers while making purchases. For the avoidance of doubt, we will consider and treat non-personal data linked to personal data as personal data for as long as the link remains.
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3. How do we collect this information?
We collect information primarily through two methods:

We collect information when you use our website. For example, when you visit the website or, for example, when you register a BLOOOM account, we are aware of this and will generally collect and record information about these visits and sessions and related data. Including by using "cookies" and other tracking technologies.

We collect information that you provide yourself. For example, we collect the personal data that you provide to us when you register, when you log in to our website via external platforms such as Facebook or Google when you submit Personal Data and/or when you contact us directly via a communication channel such as email.


4. Why do we collect this information?
We collect non-personal data and personal data for the following purposes:

1) To offer and perform products or services
2) To further develop, adapt and improve the website and products based on the common or personal preferences, experiences and/or problems of visitors or customers.
3) To provide support to our visitor or customer;
4) To be able to approach our visitors or customers with general or personalized messages about our services or with promotional messages;
5) To support and offer competitions and promotions, to verify entrants' eligibility to participate, to monitor results, to contact prize winners and to deliver prizes and other benefits;
6) To generate aggregated statistical data and other aggregated and/or derived non-personal data with which we can offer and improve our website and services;
7) To improve data security and fraud prevention; and
8) To comply with all applicable laws and regulations.

We will only use your Personal Data for the purposes described in Article 4 if we are satisfied that:

that the use of your personal data is necessary to provide you with customer or technical support, or

that the use of your personal data is necessary to comply with a legal obligation that applies to us, or

that the use of your personal data is necessary to serve our legitimate business interests as a company (for example, to maintain and improve our webshop or blog by identifying usage trends, technical problems and the effectiveness of The BLOOOM advertising campaigns), on provided that this is always done in a manner that is proportionate and that takes into account your privacy rights.

Making purchases in our webshop is not permitted for children under the age of 18. No one under the age of 18 should provide us with personal information through our website. We never knowingly collect personal information from children under the age of 18. Parents and guardians should always monitor their children's online activities.


5. Where do we store your data?
Personal data of visitors and customers may be maintained, processed and stored by The BLOOOM to the extent necessary to properly deliver the website and/or to the extent legally required (as further explained below).

At your request, The BLOOOM will inform you whether we possess personal data about you. You can view, correct or request to have your personal data destroyed. We will respond to your request within the legally required time frame or within a reasonable time.

​Note: permanent deletion of your account means that all your information will be erased from The BLOOOM databases. At the end of this procedure, you will no longer be able to use your BLOOOM account and all associated data will be permanently deleted and The BLOOOM will no longer be able to recover your account or retrieve your data. If you contact The BLOOOM in the future, the system will not recognize your account and we will no longer be able to find the deleted account.

6. Sharing personal data with external parties
The BLOOOM may share your personal data with third parties (or otherwise give third parties access to your personal data), but only in the following ways and in the following circumstances:

Third party services:
The BLOOOM collaborates with a number of selected suppliers whose services and solutions complement, support and/or improve our own website. This includes, among others: hosting and server colocation services, communications, billing and payment processing, domain name registration, web analytics, email distribution and monitoring, session recording, remote access, performance measurement, data optimization and marketing and the services of content providers and our legal and financial advisors (collectively, “Third Party Services”).

The providers of Third Party Services may receive or otherwise access (parts of) personal data of our visitors and customers, depending on the specific roles and functions of these providers in supporting and expanding our website and activities, and they may only use this data for these purposes.

Please note: although our website may contain links to other websites or services, we are not responsible for the privacy practices of these websites or services. We encourage you to be aware when you leave our website and to read the privacy statements of all websites and services you visit before providing any personal information. This privacy policy does not apply to external websites and services linked to from our website.


2. Judicial authorities, legal requests and obligations
Where permitted by local data protection law, The BLOOOM may disclose or otherwise make accessible your personal information to others, with or without notice to you, in response to a legal request, such as a subpoena, judicial proceeding, search warrant or court order, or in accordance with applicable law, if we believe in good faith that we are legally required to do so.


3. Protection of rights and safety
The BLOOOM may share your personal information with third parties, with or without notice to you, if we believe in good faith that doing so will help us protect the rights, property or personal safety of The BLOOOM, one or more of our customers, one or more members of the general public.


4. Social Media Features and Frames:
Our website contains certain social media or single sign-on features and widgets, such as "Facebook Like", "Share This" and other interactive mini-programs ("Social Media Features"). These Social Media Features may collect information such as your IP address or the page you are visiting on our website and may use a cookie to function properly. Social media features are hosted either through a third party or directly on our services. Your interactions with third parties' social media features are governed by the policies of those third parties, and not our policies.

In addition, our website may share your personal information directly with third parties, for example through page frames that transmit content to or from Third Party Services or other third parties while maintaining the appearance of our website and services ("Frames"). Please note that when you interact or share personal information through such frames, you are actually sharing that information with the relevant third parties and not with us, and such interaction and data sharing are governed by the third parties' policies and not our policy.

7. Use of cookies and other tracking technologies
In collaboration with marketing, analytics and technology partners, The BLOOOM uses certain monitoring and tracking technologies, such as cookies, web beacons, pixels, tags and scripts. These technologies are used to maintain and improve our website and to provide a better experience for our visitors and customers. Thanks to these technologies, we are able, among other things, to administer the preferences and authenticated sessions of our visitors and customers, to better secure our website, to identify technical problems, to track usage trends and the effectiveness of campaigns and to improve the general performance of our webshop. monitor and improve.

Cookies: Certain technologies only work if a small data file ("cookie") is downloaded and stored on your device. We use multiple persistent cookies as standard for authenticating sessions and users, for security, for keeping track of user preferences (such as language and other settings), for stabilizing connections (for example when uploading media), for evaluating the performance of our webshop and marketing campaigns and generally for delivering and improving our webshop.

To delete or block cookies, please refer to your web browser's Help and Support feature for information on how to locate the files or folders that store cookies. Information on deleting and managing cookies can also be found at www.AboutCookies.org (this website is not provided by The BLOOOM and we cannot guarantee the accuracy, completeness or availability of the information on this website).

Please note: If you delete our cookies or disable future cookies or other tracking technologies, you may not be able to use certain parts or features of our website or your user experience may be affected in other ways.


Flash Cookies and HTML5: We and the providers of certain Third Party Services may use, primarily for advertising purposes, certain tracking technologies called "Flash Cookies" and "HTML5". Various browsers provide their own management tools for removing or blocking such technologies. You can find additional information about managing Flash cookies here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html (This website is not provided by The BLOOOM and we cannot provide guarantees about the correctness, completeness or availability of the information on this website.)


"Do Not Track" settings: We do not change our practices based on a "Do Not Track" setting in the HTTP header of a web browser or mobile application.

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8. Communication from THE BLOOOM
1. Promotional messages:
We may use your personal data to send you promotional information and messages via email from The BLOOOM itself.​

If you do not wish to receive such promotional communications, you may inform The BLOOOM at any time or follow the directions under the heading "Unsubscribe", "Unsubscribe" or "STOP" in the promotional communications you receive.

We take steps to limit the promotional information we send to you to a reasonable and proportionate frequency and to only send you information that we believe will be of interest or importance to you based on your details.
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2. Notices about Services and Billing
The BLOOOM may also contact you with important information about the website or the way you use it.

For example, we may notify you (via one of the channels available to us) if a particular service is temporarily unavailable due to maintenance, respond to your email, send you reminders or alerts about upcoming or overdue payments, complaints about abuse from your BLOOOM account or inform you about important changes on our website.

It is important that you are always able to receive such messages. Therefore, you cannot opt ​​out of receiving service and billing communications unless you are no longer a member (i.e. you have deactivated your BLOOOM account).
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9. Your rights in relation to your Personal Data
It is very important that you have control over your personal data. That is why The BLOOOM takes measures to ensure that you can view, update, modify or delete your personal data, that you can request a copy of it and that you can limit its use.

Before we provide the personal information you request, we may ask you for additional information to verify your identity and ensure security.

You have the right to complain to your data protection authority (but we recommend that you contact us first).

If you are a visitor or customer of The BLOOOM and if you would like to request us to send you a copy of your personal data that is stored, you can also send your request by post to The BLOOOM, Boslaan 43, 2132 RJ Hoofddorp or email to privacy @theblooom.nl. We will use reasonable efforts to comply with your request in a timely manner (unless we first require additional information from you), subject to legal and other permitted considerations.

Please note: permanent deletion of your BLOOOM account will mean erasing all your information from The BLOOOM databases. After this procedure, you will no longer be able to use your account. All associated data will be permanently deleted and The BLOOOM will no longer be able to recover your account or retrieve your data. If you contact The BLOOOM in the future, the system will not recognize your BLOOOM account and we will no longer be able to find deleted BLOOOM accounts.


​10. Questions and complaints
If you have any questions or would like to make a complaint about how we collect, use or disclose personal information, or if you believe that we have not complied with this Privacy Policy or applicable data protection laws, please contact us. You will find our contact details at the end of this privacy policy.

We take all privacy complaints seriously and we will do everything reasonable to resolve your complaint as quickly as possible. We aim for a response time of 30 days.

We expect that our procedures are sufficient to handle your complaint fairly and in a timely manner. But if you are not satisfied with the outcome, you can also file a complaint with your national data protection authority.

You can always complain to your data protection authority, but we ask that you contact us first so that we can attempt to resolve your complaint to your satisfaction.

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11 . Data retention
We may retain your Personal Data for as long as your BLOOOM account is active, as described in this privacy policy.


12. Security
The BLOOOM purchases web hosting from Shopify. Shopify has implemented safeguards to protect the personal information you share with us, including physical, electronic, and procedural measures. Shopify provides secure HTTPS access to most parts of its website, the transmission of sensitive payment information (such as credit card numbers) via their special purchase forms is secured via a connection using industry-standard SSL/TLS encryption, and they regularly obtain certification to PCI DSS (Payment Card Industry Data Security Standards). In addition, they regularly check their systems for possible vulnerabilities and attacks and regularly look for new methods and third-party services to improve the security of our website and the protection of the privacy of our visitors and customers.

Regardless of all measures and efforts by The BLOOOM, we cannot guarantee absolute protection of your personal data or other User Content that you upload, post or otherwise share with The BLOOOM.

Therefore, we advise you to set strong passwords for your BLOOOM account so as never to provide us or anyone else with sensitive information, the disclosure of which could cause you serious or irreparable harm.

​NB: although our website uses services from SHOPIFY, we are not responsible for the way in which SHOPIFY handles privacy.

​If you have any questions about the security of our Services, you can always contact us at privacy@theblooom.nl


13. Updates and Interpretation
We may update this privacy policy as required by law and to reflect changes in the ways we collect, store and use information in the privacy policy. If we make changes that we determine to be "material" (as we determine in good faith), we will notify you before such changes take effect, using one of the notification methods. We encourage you to revisit this page from time to time for the latest news about our privacy practices. Unless and to the extent otherwise provided, our most current privacy policy applies to all information we hold about you in relation to our website.

The headings, captions or article headings contained herein are provided for information purposes only and in no way define or clarify any article or provision and do not bind us in any way.

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14. Contact us
If you have any questions about this privacy policy or would like to exercise your rights set out in Article 9, please contact our data protection department at privacy@theblooom.nl. We will attempt to resolve any complaints regarding the use of your personal information in accordance with this Privacy Policy.
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You can also send a letter to one of the following addresses: The BLOOOM, Boslaan 43, 21352 RJ Hoofddorp.